JA Smart Cleaning – Terms & Conditions

Effective Date: 14 September 2025
Company: JA Smart Cleaning Pty Ltd (“we,” “our,” “us”)
Website: https://www.jasmartcleaning.com

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1. Acceptance of Terms

By booking our cleaning services, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our services.

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2. Services Provided

We provide professional cleaning services including:

• Commercial cleaning

• Office cleaning

• Strata cleaning

• Airbnb cleaning

• Builders cleaning

• Residential cleaning

Service availability may vary based on location and schedule.

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3. Bookings

• Bookings can be made via our website, phone, email, or in writing.

• You must provide accurate information (property size, access details, service requirements).

• We reserve the right to decline or cancel a booking if conditions are unsafe or unsuitable.

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4. Pricing & Payment

• Quotes are provided based on the information supplied. Additional charges may apply for extra tasks not included in the original quote.

• All prices are in Australian Dollars (AUD) and may include GST.

• Payment is required:

  • Residential services: immediately upon completion, unless otherwise agreed.

  • Commercial/Strata contracts: as per invoicing terms stated in agreement (e.g., 14 or 30 days).

• Late payments may incur interest charges.

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5. Cancellations & Rescheduling

• Cancellations must be made at least 24 hours before the scheduled service.

• Same-day cancellations may incur a fee of 50% of the service cost.

• If our team cannot access the property (locked out, incorrect details), a call-out fee may apply.

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6. Customer Responsibilities

You agree to:

• Provide safe and reasonable access to the property.

• Inform us of any hazards, health risks, or special cleaning requirements.

• Ensure electricity and running water are available during service.

• Remove valuable or fragile items from cleaning areas (we take care, but accidents may occur).

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7. Our Commitments

We will:

• Provide services with reasonable skill, care, and diligence.

• Use safe and professional cleaning equipment and products.

• Comply with workplace health & safety standards.

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8. Liability & Insurance

• We are fully insured for public liability.

• We are not liable for:

  • Pre-existing damage or wear and tear.

  • Items not secured or left in unsafe conditions.

  • Loss or damage arising from inaccurate booking details provided by the customer.

• Maximum liability is limited to the cost of the service provided.

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9. Refunds & Satisfaction Guarantee

• If you are not satisfied with the service, please notify us within 24 hours.

• We may offer a re-clean of the affected area at no extra charge.

• Refunds are only issued at our discretion.

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10. Health & Safety

• Our staff follow strict workplace safety standards.

• We reserve the right to refuse service if conditions are unsafe (e.g., biohazards, dangerous environments).

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11. Privacy

Your personal information is handled in accordance with our Privacy Policy.

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12. Changes to Terms

We may update these Terms & Conditions from time to time. Updated versions will be published on our website.

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13. Contact Us

For any questions or concerns regarding these Terms & Conditions, please contact:

JA Smart Cleaning Pty Ltd
📍 South West Sydney, NSW, Australia
📧 Email: info@jasmartcleaning.com
📞 Phone: 61429875968

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