Privacy Policy

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JA Smart Cleaning – Privacy Policy

Effective Date: 14 Septemper 2005
Company: JA Smart Cleaning Pty Ltd (“we,” “our,” “us”)
Website: https://www.jasmartcleaning.com/

1. Introduction

JA Smart Cleaning respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing our website or using our services, you agree to this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

Contact details: name, phone number, email address, and home/business address.
Service details: cleaning requirements, property type, booking preferences.
Payment details: billing information and transaction history (processed securely via third-party payment providers).
Website data: IP address, browser type, cookies, and usage patterns for analytics and marketing purposes.

3. How We Collect Information

We collect information when you:

Submit an enquiry via our website or contact form.
Call, email, or message us directly.
Book our cleaning services online or in person.
Interact with us on social media.
Visit our website (cookies and analytics tools may be used).

4. How We Use Your Information

We may use your personal information to:

Provide and manage our cleaning services.
Respond to enquiries, bookings, and customer support requests.
Process payments and send invoices/receipts.
Improve our website, services, and customer experience.
Send marketing and promotional materials (you can opt out at any time).
Comply with legal obligations.

5. Sharing Your Information

We do not sell your personal information. We may share it with:

Trusted third parties such as payment processors, IT providers, or subcontractors (only as necessary to deliver our services).
Regulatory authorities when required by law.

All third parties must comply with confidentiality and data protection requirements.

6. Data Security

We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access. While we use secure systems, please note that no online transmission is completely risk-free.

7. Cookies & Analytics

Our website uses cookies and analytics tools (such as Google Analytics) to improve user experience and track website performance. You can disable cookies in your browser settings, but some features may not function correctly.

8. Access & Correction

You may request access to the personal information we hold about you or ask us to correct it if it is inaccurate. Please contact us via the details below.

9. Marketing & Opt-Out

We may use your contact details to send service updates, promotions, or newsletters. You can unsubscribe at any time by clicking “unsubscribe” in emails or contacting us directly.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.

12. Contact Us

For questions about this Privacy Policy or to access/update your information, please contact us:

JA Smart Cleaning Pty Ltd
📍 45 Currans Hill Drive, Currans Hill, NSW, Australia
📧 Email: info@jasmartcleaning.com
📞 Phone: 61429875968